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IIBA Cetified business analysis professional (CBAP) appliaction 認定 CBAP 試験問題 (Q83-Q88):

質問 # 83
The objective of a solution implemented was to increase the number of customer calls resolved per hour.
When using basic statistical sampling concepts, what does the business analyst (BA) need to consider?

A. Benchmarking and Market Analysis
B. Metrics and Key Performance Indicators (KPIs)
C. Frequency and Timing
D. Financial Analysis

正解：B

解説：
Explanation
The BA needs to consider metrics and key performance indicators (KPIs) when using basic statistical sampling concepts to measure the objective of a solution implemented. Metrics and KPIs are quantitative measures that are used to evaluate the performance, progress, and value of a solution, process, or activity. They can help the BA to determine if the solution is meeting the expected outcomes and benefits, and to identify any gaps, issues, or opportunities for improvement. Metrics and KPIs can also help the BA to communicate the results and impact of the solution to the stakeholders and the organization. Some examples of metrics and KPIs that can be used to measure the objective of increasing the number of customer calls resolved per hour are: average call duration, first call resolution rate, customer satisfaction score, and call resolution efficiency. Frequency and timing, financial analysis, and benchmarking and market analysis are not the best options to consider when using basic statistical sampling concepts, because they are either too general, too specific, or not directly related to the objective of the solution. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 8: Solution Evaluation, page 337 Business Analysis Body of Knowledge (BABOK) Guide, Version 3, Chapter 8: Solution Evaluation, section 8.2: Analyze Performance Measures, page 153 Business Analysis Professional Resources, IIBA Resource Collection, Business Analysis Body of Knowledge (BABOK) Guide CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Skillsoft Book, Chapter 8:
Solution Evaluation, page 337

質問 # 84
Which of the following processes can start with the source of problems or with the problem itself?

A. Risk management
B. Risk identification
C. Risk analysis
D. Risk estimation

正解：B

解説：
Explanation/Reference:
Explanation:

質問 # 85
A company that specialized in manufacturing vending machines for books has been in business for 10 years. As the e-book and online retailing grow, the company perceived that a change is required to respond to the new emerging market forces. However, the change should focus on reusability as much as possible to reduce expenses. After analyzing the current state with the business subject matter experts, the business analyst (BA) proposed investing in a new business line of vending machines that sell pay per use mobile device phone fast charging stations.
Due to the urgency of this change, the BA was asked to finalize requirements elicitation in the shortest possible time.
The BA was able to complete requirements elicitation activities in a short period of time. Which type of elicitation approach did the BA use?

A. Estimation
B. Research
C. Collaborative
D. Experiment

正解：D

質問 # 86
Henry is the business analyst for his organization and is completing the conduct elicitation activity. Part of this activity is to record the results of the requirements elicitation process.
All of the following are acceptable elements for requirements documentation except for which one?

A. Whiteboards
B. Written documents describing the outcomes
C. Text message sent via a secured mobile phone
D. Visual or audio recordings

正解：C

質問 # 87
A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:
I. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.
II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.
III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.
Through requirements workshops the business analyst elicits the following detailed business requirements:
1. The company's mobile application platform must support real time integration with the following third party systems:
A ) GPS System
B ) Postal Code Validation
2. The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.
3. The map display shall highlight the boundary of the search area with a dotted yellow line.
4. The extent and shape of the search area shall be determined based on one of the following user choices:
A ) Postal code * Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.
B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles.
The radius can be changed by the subscriber with a maximum range of 50 miles.
5. Subscriber shall be able to select one of the options above and supply corresponding input.
6. System shall validate the user input and display appropriate error messages if invalid.
7. Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.
8. System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.
9. The list of service providers shall include the Name, Phone Number and Street Address.
10. If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be sorted in the ascending order of the driving distance.
11. The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered services applicable to the subscriber's plan.
What is the appropriate diagram type to describe the association between the subscriber, the medical plan and the participating service providers?

A. Use Case Diagram
B. Data Dictionary
C. Data Model
D. Data Flow

正解：B

質問 # 88
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